Due to the increase in demand for veterinary services we kindly ask that you plan in advance for routine visits. At this time we are booking 7-10 days in advance for Wellness/Vaccine appointments. In addition, all prescription refills will require a minimum of 24-48 hours notice.
Welcome to Glenora Family Pet Clinic , a subsidiary of VetStrategy (collectively referred to as “VetStrategy”, we”, “us” or “our”).
Choosing us as your veterinary services provider means you have placed a great deal of trust in us, and we take this responsibility very seriously. This means we are committed to respecting your privacy and protecting your personal data.
It is important that you read this policy carefully so that you understand how we look after and process your personal data, and you are aware of your privacy rights and how the law protects you.
What is included in this policy?
Purpose of this privacy notice
This privacy notice aims to give you information about how we collect and process your personal data in relation to providing veterinary services to the animal entrusted into our care. This covers your use of our website, app and veterinary services provided in our practice, and when you contact us.
In accordance with federal and provincial privacy legislation, VetStrategy, 7000 Pine Valley Drive, Suite 201, Woodbridge, ON L4L 4Y8 is the data controller who is responsible for your personal data.
We have appointed a Privacy Coordinator who is responsible for overseeing questions in relation to this privacy notice.
If you have any questions about this notice, including any requests to exercise your legal rights, please contact us:
This website may include links to third-party websites, plug-ins and applications.
In some instances, we may be “joint controllers” with this third party. This means that we might be jointly responsible with that third party for determining the collection and/or use of your personal information with this organisation.
Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
You may find links on our website to other services operated by our group companies and by trusted third parties. Clicking on such links may allow third parties to collect or share personal data about you, so we encourage you to read the privacy notice on the websites and apps you visit.
We process the following categories of personal data:
To register you with a practice
To provide you with veterinary services and products
To provide customer service to you
To support with an application for credit from a third party
To personalise and improve your experience when visiting a practice’s website or app
To inform you about products and services that may interest you
To keep in touch with you
To ensure a practice’s website, App and veterinary services operate properly
To develop and improve our products and services
For safety and security and to prevent and detect crime
To comply with our legal obligations
We use different methods to collect data including through:
a) Direct interactions - you may give us any of the above information when you use our website or App, or when corresponding with us via telephone, post, email or face-face in our practice. We may also collect data if you attend any events that we are participating in.
c) Third parties - we may receive information about you from third parties such as:
Where we have received information from other sources, we will have informed you when we collected that data that it may be shared internally and combined with the data that we collect about you from your use of this website.
Lawful basis for processing your personal data
Depending on the processing activity, we rely on at least one of the following lawful bases for processing your personal data under the Canadian federal and provincial legislation:
If you fail to provide your information
If you fail to provide certain information when requested (such as your payment card details), we will not be able to provide veterinary care to the animal entrusted into our care.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at email@example.com
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note, we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by applicable law.
We share your personal data with the following categories of companies so that we can provide the service you have requested from us.
Before we share your data with any third party, we will check:
They can provide sufficient guarantees regarding the confidentiality and security of your personal data;
We have a written contract with them which defines how they can use your data, how they can protect it and what to do with it when our relationship with them is terminated; and
We only share the data that they need in order to fulfil their services to us.
Whenever we transfer your personal data out of Canada, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We have put in place appropriate security measures to prevent your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to do so.
If you would like to know more about how to protect your information and your computer and devices against fraud, identity theft, viruses and other online problems, please visit Get Cyber Safe. Get Safe Cyber Safe is free initiative set up by the Government of Canada.
We will only retain your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax or reporting requirements.
If you no longer wish to have an account, please contact your local practice to confirm that you wish to close your account. For app users you can delete your account through the app. If you have any questions in relation to closing your account and what data, we will retain please contact firstname.lastname@example.org
Under the federal and provincial privacy legislation you have some important rights available to you. In summary, these include:
If you want to exercise your rights, please complete the Privacy Rights Form.
We keep our privacy notice under regular review.
This version was last updated on 25 October 2022.
It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
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